Organizational HR Needs Assessment Many times we use the words Human Resources (or HR) when we mean those employees who make up the workforce. This service addresses organizational-wide workforce needs related to leadership and employee support. The assessment...
Culture by Design Organizations all have a culture. The culture occurs by accident or on purpose. It never happens as a mistake. This means, if culture is ignored by leadership, an accidental culture rather than a purposeful culture may develop. Leaders are called to...
Deliver Excellent Customer Service with a SNAP™ Customer service is all about communication and follow up. This program presents a simple technique called SNAP™ that dramatically reduces customer and customer service representative anxiety. SNAP™ stands for Status,...
Employee Engagement Strategies Leaders are responsible for the health of their teams. One of the best ways to maintain a good team is to intentionally focus on engaging with staff. This can be done at the team level and at the organizational level. Tactics and tools...
Transparent Accountability Starts With You Accountability has received a bad rap recently. True accountability is not about placing blame, it is, in fact, about giving an “accounting” of something. For us as leaders, this key concept is connected to...
