Deliver Excellent Customer Service with a SNAP™

Customer service is all about communication and follow up. This program presents a simple technique called SNAP™ that dramatically reduces customer and customer service representative anxiety. SNAP™ stands for Status, Next steps, Approximate timeline, and Planned outcome. When used regularly, SNAP™ helps set expectations, and keeps the customer informed about actions or transactions that are in process.

Benefits Include —

– Improved customer satisfaction
– Improved team effectiveness
– Improved communication
– Improved follow through
– Improved setting and meeting expectations
– Improved organizational outcomes