OB3™ — Organizational Behavior in 3 Minutes There are many useful, yet complex, concepts for leaders to master. Organizational behavior (OB) is a field of study that addresses how elements, ideas, concepts, work areas, processes, and people work and interact in...
Conflict Resolution From time to time when people work together, there is conflict in the workplace. Leaders are called to assist in or to resolve conflict. Conflict is best addressed in its early stages. We help leaders move past the fear and anxiety of addressing...
Deliver Excellent Customer Service with a SNAP™ Customer service is all about communication and follow up. This program presents a simple technique called SNAP™ that dramatically reduces customer and customer service representative anxiety. SNAP™ stands for Status,...
Employee Engagement Strategies Leaders are responsible for the health of their teams. One of the best ways to maintain a good team is to intentionally focus on engaging with staff. This can be done at the team level and at the organizational level. Tactics and tools...
Transparent Accountability Starts With You Accountability has received a bad rap recently. True accountability is not about placing blame, it is, in fact, about giving an “accounting” of something. For us as leaders, this key concept is connected to...
