Conflict Resolution From time to time when people work together, there is conflict in the workplace. Leaders are called to assist in or to resolve conflict. Conflict is best addressed in its early stages. We help leaders move past the fear and anxiety of addressing...
Deliver Excellent Customer Service with a SNAP™ Customer service is all about communication and follow up. This program presents a simple technique called SNAP™ that dramatically reduces customer and customer service representative anxiety. SNAP™ stands for Status,...
Coaching and Mentoring This program focuses on how leaders can be effective coaches and mentors for their teams. Five core strategies are shared. Listen. Learn. Feedback. Encourage. Advise. The differences between coaching and mentoring are also covered. Benefits...
Crush The Interview for Hiring Managers Most hiring managers are not fully prepared for the job interview — meaning, they follow the advice of HR and use a stock set of interview questions. Of course, most HR teams prepare the hiring manager by listing out...
The Power of HR Leadership For Leaders uses the HR principles embodied in the work of Dave Ulrich and Wayne Brockbank, that is promoted in their various writings, notably “The HR Value Proposition.” Key concepts are business knowledge, personal...
